Grievance Policy

Policy

Southeastern Services & More LLC is committed to providing a safe and respectful environment where clients, families, and staff can voice concerns or complaints. All grievances are addressed promptly, fairly, and without fear of retaliation.

Who May File a Grievance

• Clients or family members receiving services
• Staff or volunteers
• Stakeholders or community members

Types of Grievances

• Service quality or treatment concerns
• Rights violations or ethical issues
• Safety or environmental issues
• Staff behavior or professionalism

Filing a Grievance

1. Submit the grievance verbally or in writing to any staff member, supervisor, or the designated Grievance Officer.
2. Include a detailed description of the concern, the date/time of occurrence, and the names of involved parties if known.
3. Grievances may be submitted anonymously if desired.

Process

• The Grievance Officer acknowledges receipt within 24–48 hours.
• Investigation is conducted promptly, with review of relevant records and interviews with involved parties.
• Corrective or preventive actions are implemented as necessary.
• The outcome is communicated to the complainant when appropriate.

Protection Against Retaliation

• No individual will face retaliation for filing a grievance in good faith.
• Any retaliation should be reported immediately through the same grievance channels.

This grievance policy notice is posted in a visible area accessible to all clients, staff, and visitors, in keeping with Southeastern Services & More LLC posting requirements.